KLAS validates Onpoint’s Iris AI platform at Southwest Care

Onpoint Healthcare Partners said KLAS Research independently validated ROI from its Iris Medical Agent AI Platform at Southwest Care, a federally qualified health center serving Santa Fe and Albuquerque. The report cites faster documentation, stronger revenue integrity and reduced administrative burden across clinical and operational workflows. Why it matters: - Healthcare organizations are under pressure to do more with fewer staff, especially in primary care and safety-net settings. - The KLAS validation gives Onpoint a third-party ROI data point tied to measurable workflow gains, not just automation claims. - Southwest Care’s results suggest agentic AI can improve clinician efficiency, revenue capture and operational throughput when embedded in daily workflows. What happened: - Onpoint Healthcare Partners announced an independent ROI Validation Report from KLAS Research for its Iris Medical Agent AI Platform. - The report covers platform modules including ChartFlow, CodeFlow, CareFlow, NetworkFlow and SignalsFlow. - KLAS evaluated the platform at Southwest Care, a Federally Qualified Health Center serving the Santa Fe and Albuquerque communities. - Onpoint said the platform functions as a workforce extension inside the electronic health record rather than as a standalone tool. The details: - Southwest Care has 16 providers across three clinics. - Onpoint said the organization previously faced inconsistent documentation, coding bias, fragmented referral and prior authorization workflows, and rising administrative burden. - Average provider note sign-off time fell 84%, from 3.26 minutes to 0.52 minutes. - Charge lag dropped by 1.7 days, from 4.4 days to 2.7 days. - Onpoint said that improvement produced a $42,000 one-time charge velocity gain. - Documentation burden fell by 177.8 hours per month. - Southwest Care reported zero provider departures or FTE reductions tied to burnout since deployment. - Average pay per claim rose 6.0%, from $133.55 to $141.58. - HCC patient recapture increased 6.3 percentage points, from 77.3% to 83.6%. - E&M coding accuracy improved, with Level 4 visits up 3.5 points and under-coding bias reduced. - Coder work time fell by 209 hours per month. - Prescription refill handling saved 5 minutes per refill across 3,555 monthly refills, or 296.3 hours per month. - Referral handling saved an estimated 30 minutes per referral across about 400 referrals per month. - Document management, prior authorization workflows and referral processes were standardized across clinic sites. - Onpoint linked to the full KLAS report here: the full KLAS-validated findings . Between the lines: - The validation is aimed at a skeptical healthcare market that increasingly wants proof of ROI before adopting AI. - The strongest findings are operational, since they show the platform changing daily work rather than adding another software layer. - The results also position expert-in-the-loop AI as a middle ground between pure automation and manual workflows. What’s next: - Onpoint is likely to use the KLAS report as sales proof for other health systems and community clinics. - The broader test will be whether similar gains hold when the platform is deployed beyond Southwest Care. - Onpoint says the Iris platform is designed to support continued clinician efficiency, revenue integrity and operational excellence.